Frequently Asked Questions

Product Education

While CBD is very popular today, the world of cannabinoid therapeutics is still very new. What is it? Where does it come from? What is the hype around it? The history, source, and legality get confusing quickly, but we are here to clear the air. Here are some frequently asked questions and answers from our supplement experts.

What are cannabinoids?
Cannabinoids are a classification of chemicals found in the cannabis plant that encompass popular compounds such as THC and CBD, and less popular compounds such as CBN, CBG, and THCV. 

What is CBD? 
CBD stands for cannabidiol, a compound that is extracted from cannabis plants and is the main compound found in the hemp plant. Unlike THC within marijuana plants, CBD is not psychoactive, so it does not change your state of mind when used. 

What is THC?
THC stands for tetrahydrocannabinol, the main compound found in marijuana plants. THC is what gives marijuana its psychoactive properties or “high” effects.

Are CBD and marijuana from the same cannabis plant?
No, CBD and marijuana come from different plants. They do, however, come from the same species of cannabis plant. There are three recognized species of cannabis plants – Cannabis sativa, Cannabis indica, and Cannabis ruderalis. Both CBD and marijuana are derived from the Cannabis sativa species. While CBD and marijuana both come from the same species of the cannabis plant, they are derived from different species of Cannabis sativa. CBD is derived from hemp, while marijuana is derived from the marijuana species.

Do your products contain THC? 
Our products contain less than 0.3% THC and are legal according to federal law.

What is the difference between hemp and marijuana? 
Hemp and marijuana are different species of Cannabis sativa and are bred for different purposes. Industrial hemp is exclusively produced by Cannabis sativa, while marijuana can be derived from Cannabis sativa or Cannabis indica. Both hemp and marijuana contain CBD but there’s a much higher percentage in hemp. Hemp also has much lower levels of THC (less than 0.3%) than the marijuana species. Industrial hemp is grown to be durable, have very long stalks, and as few flowering buds as possible—this can make it easier to extract the high amounts of CBD and smaller amounts of THC. Hemp’s chemical profile means that you can’t get “high” from it, and it is used to create medicinal remedies, food and oil, and other products like rope, bricks, natural polymers, fiber, clothes, and many more. Marijuana strains of cannabis are typically smaller, flimsier, and have many flowering buds with the sole purpose of maximizing the concentration of THC. Marijuana is used recreationally and medicinally only.

Are your products legal?
Yes.

Will these products cause a failed drug test?
Our full-spectrum hemp products contain less than 0.3% THC, the legal limit for any hemp-derived products in the USA. While this is a very minimal amount of THC, and often reported as “undetectable” on our COA’s (certificate of analysis), we cannot guarantee that you will pass a drug test. If you are subject to having a drug test, we recommend that you discuss with your employer or the testing facility before using our full-spectrum hemp products.

Is CBD the only cannabinoid in the hemp plant?
No. CBD is one of many cannabinoids within the hemp plant, but it’s currently the most popular one being researched for potential wellness benefits.

Who do I trust for CBD and other cannabinoids?
It seems like everyone is selling CBD these days, so it’s wise to ask questions about quality and sourcing. We are committed to ensuring potency, purity, and consistency by only carrying high-quality products—including CBD. When selecting our partners, we consider every aspect of the company’s ingredient sourcing and quality control protocol, so your body gets nothing short of exceptional. 

Why has CBD become so popular?
Since the outlaw of hemp in 1937, the average American diet has been starved signaling molecules that are involved in a range of bodily functions, including appetite, mood, memory, and sleep. These signaling molecules, also known as cannabinoids, are vital to maintaining balance within the body through the Endocannabinoid System.

Since hemp was made legal through the 2018 Farm Bill, researchers, physicians, and health-minded consumers are realizing these cannabinoids are supplementing a void within the body, creating miracle results in some patients, but inducing overall homeostasis in others.

Can I use CBD while pregnant and nursing?
There is not enough clinical data to answer this question yet, unfortunately. We are hoping for new clinical trials to research this topic soon. Ultimately it comes down to a personal decision and talking about it with your doctor!

Can I use cannabinoids with my medications? 
Our rule of thumb is to not use CBD within 3 hours of taking your regular medications to avoid any possible interaction. 

How should I store my products?
We recommend storing your KOR products in a dry place at 20° C/ 66-77° F.

How do I use the KOR Calm and KOR Health Sublingual Sprays? 
Shake well before use. Adults spray 2-6 sprays into mouth as needed throughout the day. For best results, spray under tongue, hold for 30 seconds and then swallow. We recommend not exceeding 18 sprays in a 24-hour period. 

How do I use the KOR Sleep Sublingual Spray? 
Shake well before use. Adults spray 6 sprays into mouth 30 to 60 minutes prior to bedtime. For best results, spray under tongue, hold for 30 seconds and then swallow. We recommend not exceeding 6 sprays in a 24-hour period.

How do I use the KOR Sleep Strips?
Remove one pouch from the box. Peel open pouch. Fold Strip and place under the tongue. Allow to dissolve fully before swallowing. Do not exceed 2 strips within 24 hours.

How do I use the KOR Transdermal Cream?
Apply 1-2 pumps (1-2g) to the affected area, starting at the center, moving in a circular motion around the muscle and area experiencing discomfort. You can use the cream on multiple areas at the same time as needed. Do not exceed using twice in 24 hours.

Customer Service

How do I save money by bundling products? Why should I?
By selecting to purchase one of our KOR systems, you save more money than you would by purchasing each individual product. We recommend using our products in conjunction with each other to provide the best outcome.

Can I cancel my Subscribe and Save membership at any time?
Yes, you may suspend or cancel your membership at any time, just be sure to do so at least 3 days before your billing date to ensure your next system doesn’t ship. To modify your subscription, head to the My Account tab and click on Subscriptions.

What is my set delivery date? Can this be changed?
By default, your billing date will be monthly on the day of your first purchase

How do I enter my promo code?
When you view your cart and proceed to checkout, you will see an option in the billing section to enter your promo code! Just type in the code, and press apply.

What methods of payment does KOR accept?
We accept credit card transactions and Aeropay. 

How do I check on the status of my order?
To check on the status of your order you can either refer to the shipping confirmation you received via email and use the FedEx tracking number, or you can log in to your KOR Medical account and find the tracking number under the Order History section.

When should I accept my products to arrive?
Your shipping should arrive in 2-3 business days after placing your order.

What does the packaging look like?
Our shipping package will be a sleek black box, that way you recognize it, but it is discreet enough to where others wouldn’t know what it contains. 

My sprayer is not working. How do I troubleshoot?
If the sprayer on your sublingual spray becomes tight or ineffective, twist the spray 90 degrees and shake well. If the issues continue to persist, please contact Customer Service via chat or info@kormedical.com.

Do you ship to all 50 states?
Yes! Wherever you are in the United States, we will bring KOR to you. We do not ship internationally, yet. 

How can I speak to someone at KOR directly?
You can reach us in a few different ways. On our website, you can use the chatbox on the bottom right-hand corner of your screen to speak to a virtual care assistant. You can also text us on the number that is on our packaging and be connected to a real representative. You can also find our telephone number and email address on the Contact KOR section of our website.